FAQ

Turnaround time varies depending on the service and order size.

• DTF Transfers: Same day–48 hours depending on volume

• Stickers / Decals: 2–4 business days

• Screen Printing: 5–14 business days depending on quantity

• Embroidery: 5–10 business days

Large or custom projects may require additional production time. If you need a rush order, feel free to contact us and we’ll do our best to accommodate.

Minimums depend on the service:

• DTF Transfers: 22x12 Gang Sheet

• Custom Stickers: 50pcs minimum

• Screen Printing: Typically 48 pieces minimum

• Embroidery: No minimum (bulk pricing available)

We work with everyone from individuals to large brands.

Yes. illwerk Studios offers professional embroidery services including:

• Hats

• Hoodies

• Jackets

• Beanies

• Workwear

• Custom apparel

We specialize in high-quality embroidery including puff embroidery, detailed stitching, and premium finishes.

You will receive email updates once your order is placed, processed, and shipped.

If you need an update, you can contact us with your order number and we’ll provide the latest status.

Orders can only be modified before production begins.

Once your order enters production, changes may no longer be possible.

Please contact us as soon as possible if you need adjustments.

We accept secure payments through:

• Credit / Debit Cards

• Shopify Payments

• Apple Pay

• Google Pay

• Shop Pay

We also take select payment options from our local customers when they choose to pick up their orders on site.

Yes. Once your order is completed, you will receive an order confirmation email that includes your order details and receipt.

Yes. Our website uses SSL encryption and secure payment processors to ensure your payment information is fully protected.

Orders ship once production is completed. Standard shipping typically takes:

• 2–5 business days within the United States

Shipping time may vary depending on your location and the carrier.

Once your order ships, you will receive a tracking number via email so you can monitor the delivery status

Yes. illwerk Studios ships internationally.

Shipping rates and delivery times will vary depending on your location.

Shipping costs vary based on location and shipping method; details are available at checkout.

Contact customer support as soon as possible if you need to update your shipping address.

Due to the custom nature of our products, most items produced by illwerk studios are non-returnable and non-refundable.

However, if there is an issue caused by print defects, embroidery errors, or manufacturing defects, we will gladly replace or reprint the order.

Claims must be submitted within 7 days of receiving your order.

We do not offer returns or refunds for:

• Incorrect sizes ordered by the customer

• Low resolution or poor quality artwork provided by the customer

• Minor variations in color between digital mockups and printed results

Our goal is simple — deliver premium quality every time

If there is an issue with your order, please contact us within 7 days of delivery.

Email us with the following information:

• Order number

• Photos of the issue

• Brief description of the problem

Send your request to:

support@illwerkstudios.com

Our team will review the issue and provide the best solution as quickly as possible.

If your claim is approved due to a production defect or error on our part, we may offer:

• A full refund, or

• A replacement / reprint of the order

Refunds are issued back to the original payment method.

Please note that custom printed products cannot be refunded for buyer’s remorse or ordering mistakes.